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Travel in complete safety

Cancellation insurance

TRAVEL WITHOUT WORRIES: BOOK WITH US AND RELAX WITH OUR TRAVEL INSURANCE

Book on our website and travel in complete safety for you and your companions. Now, if you choose a Non Refundable Rate, you will benefit exclusively from cancellation insurance that covers unforeseen events before the start of the trip.

Cancellation Insurance: Protect your trip when you confirm your booking:

· The coverage of this insurance begins when the reservation is formalized and prepaid and ends the day of check-in.
· You will be able to cancel your booking and recover the prepaid amount for more than 20 reasons covered by the policy.
· It covers the main unforeseen events that may arise before your trip: health, work, legal reasons…
· Check the full terms and conditions of the Cancellation Insurance here.

We also include coverage in case your flight is delayed and your plans change:

· If your outward flight is delayed for more than 24 hours and you don’t start the trip, you can cancel your trip and claim the prepaid amount of your booking.
· If your outward flight is delayed for the reasons listed above and you arrive later at your destination, you can claim the loss of services for the first night of your booking.
· See this extended coverage here.


*By contracting our services you are authorizing us to transfer your personal data to the company FLEXMYROOM INSURETECH, S.L., domiciled in Benidorm (03503 – Alicante), Calle Gerona, 13, Local CA 18, and with CIF number B42687616, with the sole purpose of protecting your reservation enjoying the services and insurance products offered. Only the data strictly necessary for the activation of the insurance (name and surname, identity number, postal address and contact information) will be transferred, in our common interest. This entity will cancel your personal data when the service has ended and the legally established deadlines have been met. You can exercise your rights of access, rectification, deletion, limitation of treatment, data portability, and opposition to treatment and not be subject t automated decisions at the email address datos@flexmyroom.com.

We solve your doubts

  • Under what circumstances are cancellation costs covered?
    Covers up to 26 reasons for cancellation. Check the list here.
  • What do I have to do to cancel my booking and request a refund of cancellation costs?
    If you meet any of the conditions described above and have booked a Non-Refundable rate, please follow the steps indicated below:

    1. Contact us requesting the cancellation of the booking and the invoice for the cancellation expenses.
    2. Contact the insurer by email: flexmyroom@arag.es providing your personal data, your policy number and attaching the invoice and proof of the reason for the cancellation.
    3. The insurer will contact you as soon as possible with instructions to follow.

    If you have any questions, you can contact the insurer ARAG by phone on +34 91 566 15 88.
  • Who does the insurance cover?
    The insurance covers the person who made the booking and their travel companions.
  • Where can I see all the insurance policy conditions?
    You will receive an email on the day of booking with all the information about your insurance.
  • Extended version of the FAQ
    To view an extended version of the FAQ: you can find more information here.
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